Updated: July 15, 2025

At Better Hearing Canada, your privacy is not just important—it’s essential. This Privacy Policy explains how we collect, use, protect, and respect your personal information when you engage with our website and services. We are committed to handling your data with care, transparency, and responsibility.

1️⃣ Information We Collect

We collect personal information you voluntarily provide, such as:

  • Name

  • Email address

  • Phone number

  • Age and gender

  • Mailing address

  • Health-related information you share to help us assist with your hearing care

We also collect technical and usage data automatically when you interact with our site, including:

  • IP address and device type

  • Geographic location (approximate)

  • Browser type and version

  • Referral source (how you reached our site)

  • Pages viewed, time spent, and click paths

This helps us improve our services and website usability.

2️⃣ How We Use Your Information

We use your information to:

  • Provide hearing care guidance, product recommendations, and service support

  • Respond to your questions or concerns

  • Improve website functionality and user experience

  • Send service-related communications and, if consented, marketing messages

We do not sell or share your personal data with third parties for marketing purposes without your explicit consent.

We may use aggregated, non-personal data (e.g., site analytics) for internal business and marketing improvements.

3️⃣ Cookies & Tracking Technologies

We use cookies, pixel tags, and similar technologies to:

  • Understand how visitors use our website

  • Provide a personalized browsing experience

  • Serve relevant ads (if applicable)

Most browsers allow you to adjust cookie preferences or disable them. Note: disabling cookies may limit some website features.

4️⃣ Handling of Health-Related Information

If you provide health data (such as hearing test results), we:

  • Treat it with strict confidentiality

  • Use it only to assist in your hearing care journey

  • Follow all applicable privacy and health information laws (including PIPEDA in Canada)

5️⃣ Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal and health-related data, including:

  • Secure servers with encrypted connections (HTTPS)

  • Access controls and data minimization practices

  • Regular review of systems for vulnerabilities

However, no online system can be guaranteed 100% secure.

6️⃣ Your Rights & Choices

You have the right to:

  • Access your personal data

  • Update or correct your data

  • Request deletion of your data

  • Withdraw consent for marketing communications

To exercise these rights, please contact us at: [Insert contact email or form link]

7️⃣ Legal Disclosures

We may disclose personal information if required by law or in response to valid requests from public authorities.

8️⃣ Third-Party Links

Our website may link to external sites we don’t control. We recommend reviewing their privacy policies before sharing any personal data.

9️⃣ International Users

If you are visiting from outside Canada, please note that your data may be transferred to and processed in Canada, where privacy protections may differ.

📞 Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us via the details on our Contact Us page.

 

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